Question 1

Why should I buy from Ninja Guard instead of a general retailer or another online store?

Accepted Answer

Unlike general retailers and suppliers, we focus on continual product development and innovation. We offer:

· Expertise: Our team has specialist knowledge to advise on the right products for       your specific needs.
· Compliance Guarantee: Our products are sourced and manufactured to meet specific regulations and standards.
· Extensive Range: From a single Goalpost to a bulk order of Trench Covers, we have it all.
· Service Integration: We don't just sell products; we can help you customise the colour, company branding and even the product design to meet your specific requirements. Minimum order quantities apply.

Question 2

What services do you offer?

Accepted Answer

We provide expert services on how to use our products, product design and development for bespoke customer solutions. We also have a team of experts that can source goods and materials for your specific needs that are not listed on our website.

Question 3

What kinds of products do you sell?

Accepted Answer

We stock a comprehensive range of construction and highways traffic management equipment, including:

· Height Safety: HSE GS6 Telescopic Goalpost kits with bunting, cross bars and cantilever poles.
· Site Safety: Trench Safe Trench Covers, Expanding Stinger Gates and Screens, Bunting and Bollards.
· Road Safety: Traffic Cones, Chapter 8 Barriers, Waterfilled Barriers and Delineators & Corporate Clothing: Branded and unbranded safety workwear.
· Workplace Safety: Expanding Barriers, Stinger Gates & Screens and LED Signs.

For anything not listed please drop our sales team a note on sales@ninja-guard.co.uk and we will do our best to source what your looking for.

Question 4

Do you offer branded/corporate products?

Accepted Answer

Yes, we offer a full branding and customisation service for many of our products. Subject to minimum order quantities and extended lead time, for more information or contact our sales team for more details.

Question 5

Is an item showing as "In Stock" definitely available?

Accepted Answer

We strive to keep our stock levels as accurate as possible. However, in some cases an item may become unavailable. If this affects your order, we will contact you to discuss.

Question 6

How do I learn more about your products?

Accepted Answer

That's a great question, you can review our blog and news sections as these are updated from time to time with news about what were doing and also about our products and industry standards.

Question 7

Who do you sell too?

Accepted Answer

We sell to consumers and business users either through our website or by providing a quotation directly.

Question 8

Can we hire your products rather than purchase?

Accepted Answer

We can offer hire solutions on some product lines but this is not included on our website. Please get int touch with our sales team directly if you would like to discuss hire options.

Question 9

How do I become a distributer of your products?

Accepted Answer

Please get in touch with our sales team as we are always looking for opportunities to expand through distribution channels.

Question 10

How do I place an order?

Accepted Answer

Browse our website, add your chosen items to the basket, and proceed to checkout. You will need to create an account.

You can also contact our sales team directly to discuss items offline and receive quotations and organise alternative payment methods.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards and B2B payment methods such as invoice billing for established business accounts.

Question 12

Do you offer trade or business accounts?

Accepted Answer

We may offer business accounts with benefits like volume purchase pricing and invoicing with agreed payment terms. Please contact our sales team to discuss your particular requirements.

Question 13

Can I get a VAT receipt?

Accepted Answer

Yes. as a VAT registered business we can provide you with a full VAT invoice.

Question 14

What are your delivery options and costs?

Accepted Answer

We offer several options to suit your needs that are all detailed on our Shipping & Delivery page.

Question 15

Do you ship to Northern Ireland and remote UK areas?

Accepted Answer

Yes, we can ship throughout the UK, including Northern Ireland, the Scottish Highlands, and offshore islands, however, this is not our standard delivery solution so please get in touch before placing any orders.

Question 16

I haven’t received my order confirmation email.

Accepted Answer

Please check your junk/spam folder. If it's not there, please contact us at sales@ninja-guard.co.uk.

Question 17

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a shipping confirmation email containing further details.

Question 18

Do you ship internationally and export products?

Accepted Answer

Yes, we can send goods and export internationally to most countries by air, sea and rail. Please speak to our sales team with your specific requirements.

Question 19

How do I get a discount or special offer on a product?

Accepted Answer

We may offer discounts based on volume purchases and these will be agreed by management at their discretion on a case-by-case basis. Special offers may be released from time to time and will be visible on our website.

Question 20

I have a first order discount coupon, how do I redeem it?

Accepted Answer

When you are a new customer placing your first order for products, it must total a minimum of GBP 1,000 (excluding Delivery & VAT). You can add your discount code at checkout, and it will be applied before payment. All other discounts codes will be released at management discretion and instructions on how to use will be communicated.

Question 21

How do I reset my password?

Accepted Answer

Click the "Forgot Your Password?" link on the login page. Enter your email address, and we will send you a link to create a new password.

Question 22

Is my personal and payment data secure?

Accepted Answer

Yes. Please refer to our privacy policy.

Question 23

What is your returns policy?

Accepted Answer

Please refer to our terms and conditions for more information regarding returns, refunds and exchanges.

Question 24

How do I return an item?

Accepted Answer

Please contact our sales team by email on sales@ninja-guard.co.uk with all the details about the return in line with our terms and conditions.

Question 25

What items cannot be returned?

Accepted Answer

We cannot accept returns on branded/customised or produced to order products unless they are faulty.

Question 26

Can't find the answer you're looking for?

Accepted Answer

Our friendly UK-based customer service team is happy to help.

Email: sales@ninja-guard.co.uk

Online Chat: (please leave a message and we will respond as soon as we can)

Help Centre

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